Refund policy

On Brand Refund & Return Policy

At On Brand, we take pride in the quality of our products. All sales are considered final; however, we understand that exceptional circumstances may arise.

Returns

• Returns are accepted only within 14 days of delivery.
• Products must be in their original condition: unworn, unwashed, with tags attached, and accompanied by the original receipt.
• Items marked as final sale cannot be returned.

Refunds

• Refunds will be issued as store credit only.
• Shipping costs and restocking fees are non-refundable.

Exchanges

• Exchanges are permitted only for size changes within 14 days of delivery.
• Customers are responsible for all shipping costs associated with exchanges.

How to Initiate a Return/Exchange

• Email us at info@imonbrand.com with your order details and reason for return/exchange.
• Wait for approval and instructions, which may take up to 7 business days.
• Use the provided instructions to send items back. You will be responsible for all shipping fee's.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery for a possible replacement.